ITIL4-CDS Create, Deliver and Support Practice Question
What is the primary role of 'Service Transition' planning in the Create, Deliver, and Support value chain?
⚠ Common exam trap
Candidates often select answers that prioritize absolute speed or complete risk elimination, forgetting that Service Transition specifically aims to balance operational stability with successful deployment.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To ensure that services can be transitioned into production with minimal risk.
Service transition planning ensures that new or changed services are implemented successfully with minimal disruption to existing operations. It balances the need for innovation with the requirement for operational stability. By coordinating activities such as testing, training, and deployment, it provides the structure needed to deliver value to the customer without compromising the reliability of the current service environment.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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To automate all service desk interactions with end users.
Why it's wrong here
Automating service desk interactions is a goal of self-service or incident management, not service transition. While transition might involve updating the knowledge base for the service desk, it is not the primary purpose of transition planning to automate the desk's daily interactions with users.
- ✓
To ensure that services can be transitioned into production with minimal risk.
Why this is correct
The core objective of service transition is to manage the change from development to live operation. By carefully planning the deployment, training staff, and coordinating resources, the organization minimizes the risk of incidents and disruptions, ensuring that the service delivers the intended value as soon as it goes live.
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To define the strategy for long-term service portfolio growth.
Why it's wrong here
Portfolio management is responsible for the long-term strategy of the service offerings. Service transition is an operational practice focused on the successful delivery and implementation of specific service changes, not the broader strategic planning or growth trajectory of the entire service portfolio.
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To replace the need for change enablement practices.
Why it's wrong here
Service transition and change enablement are complementary, not alternatives. Change enablement provides the governance and risk assessment for changes, while transition provides the execution framework. Both are necessary; replacing one with the other would leave significant gaps in governance or operational execution, undermining the service management lifecycle.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.