ITIL4-CDS Create, Deliver and Support Practice Question
What is the primary role of 'Configuration Management' in supporting the 'Deliver' phase of the CDS lifecycle?
⚠ Common exam trap
Candidates often assume Configuration Management is solely about hardware asset tracking, overlooking its critical role in understanding complex relationships and dependencies between service components during deployment.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To identify and manage the relationships between service components.
Configuration Management provides the essential record of service components and their relationships. During 'Deliver', having an accurate Configuration Management Database (CMDB) allows teams to understand the impact of changes, identify dependencies, and troubleshoot issues rapidly. This visibility is vital for maintaining service reliability, as it ensures that teams know exactly what constitutes the service and how it is composed, which is a prerequisite for any safe deployment.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
To automate the physical assembly of hardware components in the data center.
Why it's wrong here
Configuration Management is an information-governance practice, not a physical manufacturing practice. It manages data about assets and their relationships, not the physical labor of assembling hardware. While it informs deployment, it does not physically perform the installation or assembly of server hardware.
- ✓
To identify and manage the relationships between service components.
Why this is correct
Accurate tracking of components and their dependencies is fundamental to the 'Deliver' phase. Understanding these relationships allows for effective impact analysis of changes and faster incident resolution, both of which are critical for maintaining the delivery of services without unplanned interruptions.
- ✗
To handle the financial depreciation calculations for all IT assets.
Why it's wrong here
Financial depreciation is a function of Asset Management or IT Financial Management, not Configuration Management. While Configuration Management might track the existence of assets, it does not manage their financial lifecycle, accounting status, or monetary value, which are distinct, financial-specific activities.
- ✗
To enforce strict compliance with all local labor laws and regulations.
Why it's wrong here
Regulatory compliance is typically handled by governance and legal departments. While configuration data might be used to demonstrate compliance, the practice of Configuration Management itself does not have the mandate or tools to enforce labor laws or broader operational regulations.
About these practice questions
This ITIL4-CDS question is part of Courseiva's 155-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.