ITIL4-CDS Create, Deliver and Support Practice Question
Exhibit
JSON_POLICY: { "request_type": "emergency", "approval_path": "auto_bypass", "validation": "automated_test_only" }Refer to the exhibit. Which scenario best fits the application of this policy within a DevOps-driven CDS environment?
⚠ Common exam trap
Candidates often reject automated emergency changes due to perceived risk, failing to recognize that in DevOps-driven CDS, automated safety checks are the standard for handling critical incidents.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A critical fix for a production incident that is causing significant business impact.
This policy represents a streamlined approach to 'Change Enablement' during urgent situations. In a highly automated environment, allowing an auto-bypass for emergency changes—provided automated tests pass—is a hallmark of maturity. It minimizes the time to restore service (MTTR) while maintaining safety through continuous testing, which directly supports the CDS goal of balancing speed with stability when dealing with critical system failures.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
A standard hardware upgrade planned for a weekend maintenance window.
Why it's wrong here
Standard changes are low-risk, repeatable tasks that follow established procedures. An 'emergency' policy bypass would be excessive and inappropriate for routine work, as these tasks should be managed via standardized procedures that do not require emergency-level authorization or automated testing bypasses.
- ✓
A critical fix for a production incident that is causing significant business impact.
Why this is correct
This policy enables rapid deployment of fixes when business impact is high. By leveraging automated testing as a validation gate, the organization maintains service integrity while drastically reducing the time required for manual approvals, which is the desired outcome for emergency changes in high-velocity organizations.
- ✗
A major new feature release for the customer-facing mobile application.
Why it's wrong here
Major feature releases carry significant business risk and require thorough peer review and stakeholder approval. Bypassing these standard governance gates via an emergency policy is reckless and would likely violate organizational risk policies, as automated tests alone cannot assess the business impact of a new release.
- ✗
An internal audit of the code repository to identify security vulnerabilities.
Why it's wrong here
An audit is a passive activity that does not result in a change to the production environment. An emergency deployment policy is irrelevant to audits, as there is no production change being executed that requires an expedited or bypassed approval process for risk mitigation.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.