ITIL4-CDS Create, Deliver and Support Practice Question
Exhibit
LOG: [ERROR] 2023-10-12 14:05:02 - Connection timeout to database cluster A. Automated retry initiated. [SUCCESS] 2023-10-12 14:05:05 - Connection restored.
Refer to the exhibit. Which operational capability is being demonstrated in the log entries?
⚠ Common exam trap
Test-takers frequently mistake automated recovery logs for reactive incident management or manual troubleshooting steps, missing the self-healing proactive nature.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Proactive service restoration.
The log shows a service experiencing a transient failure (timeout) and automatically recovering without human intervention. This is the definition of self-healing or resilient infrastructure. In CDS, building systems that detect and resolve their own issues is a key requirement for achieving high availability and reducing the burden on human operators, thereby allowing them to focus on higher-value tasks instead of repetitive manual fixes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Manual incident escalation.
Why it's wrong here
Manual escalation implies that a human operator was involved to resolve the issue. The exhibit clearly shows that the system handled the timeout and restoration autonomously. This distinction is vital because manual processes are slower and prone to human error, which are exactly the types of processes CDS seeks to automate.
- ✓
Proactive service restoration.
Why this is correct
The log demonstrates the system automatically recovering from a failure, which is a proactive approach to maintaining service availability. This capability is essential in modern IT environments, as it minimizes downtime and reduces the need for manual intervention, enabling the service to meet its performance and reliability targets consistently.
- ✗
Root cause analysis via manual intervention.
Why it's wrong here
Root cause analysis usually follows an incident to prevent recurrence. While the logs provide data for RCA, the log itself describes an automated recovery action, not the diagnostic process. Confusing the automated mitigation step with the analytical process of root cause analysis leads to incorrect conclusions about service management capabilities.
- ✗
Database configuration management.
Why it's wrong here
Configuration management involves tracking and managing the state of IT assets. While the database is an asset, the exhibit shows a runtime operational response to a connectivity event. This is an incident handling mechanism, not the administrative task of updating configurations, which is a different aspect of service management.
Visual reference
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.