ITIL4-CDS Create, Deliver and Support Practice Question
Exhibit
LOG_FILE_EXTRACT: [2023-10-12 14:05:01] INFO: Deploying release 2.4.1 [2023-10-12 14:05:05] WARN: High memory usage detected on node-03 [2023-10-12 14:05:10] CRITICAL: Service latency threshold exceeded [2023-10-12 14:05:12] ACTION: Rolling back to release 2.4.0
Refer to the exhibit. The log shows an automated response to a failed deployment. Which ITIL 4 practice is primarily responsible for the execution of this 'roll back' action?
⚠ Common exam trap
Candidates mistakenly select 'Change Enablement' because they associate 'rollbacks' with change control, forgetting that the actual execution of the deployment and its reversal is the responsibility of Deployment Management.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Deployment Management
The Deployment Management practice is responsible for moving new or changed hardware, software, documentation, or processes to live environments. In this scenario, the automated rollback demonstrates the practice's role in ensuring service stability. When defined thresholds are breached, Deployment Management must coordinate the technical steps to revert the state, maintaining service availability and minimizing the impact of the faulty update on end-users and organizational productivity.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Change Enablement
Why it's wrong here
Change Enablement focuses on managing the risk associated with changes, including assessing impact and authorizing the implementation. While it provides the framework for when changes occur, it is not responsible for the technical execution of a rollback during a deployment failure; that is the role of Deployment Management.
- ✓
Deployment Management
Why this is correct
Deployment Management manages the movement of new or changed components to live environments. This includes the technical tasks involved in implementing releases, including automated rollbacks when defined success criteria are not met. It ensures that the deployment process remains controlled and that services remain operational throughout the update.
- ✗
Incident Management
Why it's wrong here
Incident Management aims to restore normal service operation as quickly as possible. While a deployment failure is an incident, the rollback action is a deployment activity. Incident Management would handle the broader communication and service restoration process if the rollback failed or if further issues were discovered.
- ✗
Problem Management
Why it's wrong here
Problem Management focuses on identifying the root causes of incidents and managing workarounds or permanent solutions. It is a proactive and reactive practice that looks at the underlying reasons for failure but does not handle the immediate, automated technical execution of a deployment rollback during active service delivery.
About these practice questions
One of 155 original ITIL4-CDS practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.