ITIL4-CDS Create, Deliver and Support Practice Question
A team is adopting a 'DevOps' culture. What is the primary benefit of the team adopting a 'shared responsibility' model for service quality?
⚠ Common exam trap
Test-takers often choose options focusing on reducing headcount or outsourcing blame, rather than recognizing that shared responsibility primarily breaks down silos to enhance collaboration and stability.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
It fosters collaboration, resulting in higher quality and more stable service delivery.
Shared responsibility means that developers and operations staff are equally accountable for the success and stability of the service. This breaks down silos, encouraging cross-functional collaboration. By aligning goals, the team stops blaming each other for production failures and instead works together to build higher-quality, more resilient services that meet both speed and stability requirements.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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It allows developers to focus exclusively on coding without worrying about operations.
Why it's wrong here
This is the opposite of shared responsibility. If developers ignore operations, they will continue to produce code that is difficult to manage and support, leading to production issues. Shared responsibility requires developers to be aware of the operational impact of their code to ensure long-term service quality.
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It ensures that operations staff are fully responsible for all production issues.
Why it's wrong here
Shifting all responsibility to operations maintains the siloed mentality that DevOps seeks to eliminate. If operations is solely responsible for production, developers are not incentivized to write stable, maintainable code. Shared responsibility forces both groups to share the burden of production reliability, leading to better outcomes.
- ✓
It fosters collaboration, resulting in higher quality and more stable service delivery.
Why this is correct
When both development and operations share responsibility, they collaborate to solve problems rather than blaming each other. This leads to better communication, faster resolution of issues, and more robust design and testing processes, ultimately producing services that are more reliable and better aligned with business needs.
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It reduces the need for automated testing since everyone is looking at the code.
Why it's wrong here
Shared responsibility does not reduce the need for automated testing; rather, it makes it more critical. Automated testing is a tool that allows the team to uphold their shared commitment to quality. Without it, the manual effort required would be unsustainable and prone to human error.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.