ITIL4-CDS Create, Deliver and Support Practice Question
A DevOps team is building a new microservices-based application. They want to ensure that changes can be deployed frequently and reliably. Which ITIL 4 CDS practice is most directly concerned with managing changes to the production environment?
⚠ Common exam trap
Watch out — candidates often confuse change control with deployment management or release management, but change control is specifically about authorization and risk assessment of changes.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Change control
The correct answer is change control. Change control is the practice that ensures risks are assessed, changes are authorized, and a change schedule is managed. In a DevOps context, effective change control enables frequent and reliable deployments by providing a structured approach to managing changes. While deployment management and release management are involved in deploying and releasing, change control is the practice that governs the change process itself, ensuring that changes to the production environment are controlled and authorized.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Deployment management
Why it's wrong here
Deployment management is the practice of moving new or changed hardware, software, documentation, processes, or any other component to live environments. While it is involved in deploying changes, it is not the practice that authorizes and controls changes. In this scenario, the team wants to manage changes to the production environment, which includes assessing risks and authorizing changes. Deployment management focuses on the actual deployment, not the overall control of changes.
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Release management
Why it's wrong here
Release management is the practice of making new and changed services and features available for use. It is concerned with the release of services, which may include multiple changes. However, it does not directly control individual changes to the production environment. The question asks about managing changes, which involves authorization and control, a responsibility of change control, not release management.
- ✓
Change control
Why this is correct
Change control is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule. It is directly concerned with managing changes to the production environment. In this scenario, the DevOps team wants to ensure changes can be deployed frequently and reliably, which requires effective change control to assess and authorize changes. Change control is the practice that governs changes, ensuring they are implemented with minimal risk.
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Service configuration management
Why it's wrong here
Service configuration management is the practice of ensuring that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. While it is important for understanding the environment, it does not manage changes. It provides information about configuration items, but the control of changes is handled by change control. The scenario is about managing changes, not about configuration information.
About these practice questions
One of 155 original ITIL4-CDS practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.