ITIL4-CDS Create, Deliver and Support Practice Question
A development team is struggling with frequent deployment failures due to manual configuration steps in the production environment. Which practice should the team implement to improve the reliability and consistency of service releases?
⚠ Common exam trap
Test-takers frequently choose general terms like 'Change Enablement' or 'Software Development', missing the specific practice of Deployment Management designed for handling production environments.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Deployment Management
Implementing 'Deployment Management' is critical for ensuring that software and infrastructure changes are handled predictably. By automating the transition from development to production, the team reduces human error and ensures that the environment state is version-controlled. This practice directly supports the CDS focus on effective value streams by ensuring that 'Create' and 'Deliver' activities are integrated, repeatable, and consistently aligned with the service requirements defined during design.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Incident Management
Why it's wrong here
Incident Management focuses on restoring service operation as quickly as possible when an interruption occurs. While it handles the aftermath of failures, it does not provide the proactive mechanism needed to prevent configuration-related deployment errors before they occur in the production environment.
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Service Level Management
Why it's wrong here
Service Level Management is responsible for setting and monitoring targets for service performance. It identifies gaps between actual and required service levels but does not provide the technical framework or automated tooling necessary to standardize deployment processes or resolve configuration inconsistencies.
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Deployment Management
Why this is correct
Deployment Management moves new or changed hardware, software, documentation, or processes to live environments. Automating these activities reduces manual intervention, which is the primary cause of the team's failures. This ensures consistent and reliable releases, directly improving the stability of the production environment.
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Problem Management
Why it's wrong here
Problem Management identifies the root causes of recurring incidents to prevent their future occurrence. Although it might eventually highlight the need for deployment automation, it is a reactive practice that manages existing issues rather than proactively governing the deployment process itself.
About these practice questions
One of 155 original ITIL4-CDS practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.