ITIL4-CDS Create, Deliver and Support Practice Question
A development team is implementing a new CI/CD pipeline and wants to ensure that service value is maximized during the transition. Which practice should the team prioritize to ensure that all changes are assessed for both operational readiness and value alignment?
⚠ Common exam trap
Candidates often select 'Release Management' or 'Deployment Management,' failing to realize that governance and risk assessment of changes—even in CI/CD—falls under the Change Enablement practice.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Change enablement
Change enablement is the primary practice responsible for assessing the potential impact and risk of changes. By integrating change enablement into the CI/CD pipeline, the team ensures that automated deployments do not inadvertently bypass necessary governance, service transition requirements, or business value validation, thereby maintaining stability while supporting the velocity required for modern IT service delivery in the CDS context.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Incident management
Why it's wrong here
Incident management is primarily reactive and focused on restoring normal service operation as quickly as possible. It is not designed to assess the readiness or value of planned changes to the service environment, making it unsuitable for governing the deployment process within a CI/CD pipeline context.
- ✗
Service configuration management
Why it's wrong here
Service configuration management ensures that accurate information about configuration items is available. While it supports change enablement, it does not hold the responsibility for assessing the business value or operational readiness of changes; it merely tracks the technical components of the service environment.
- ✓
Change enablement
Why this is correct
Change enablement provides the necessary framework to balance the need for rapid change with the requirement to minimize risk and ensure value. It mandates the evaluation of changes before they are implemented, ensuring they align with service objectives and maintain operational stability during the pipeline execution.
- ✗
Problem management
Why it's wrong here
Problem management focuses on identifying the root causes of incidents and managing workarounds or known errors. It is a diagnostic and preventative practice rather than a proactive governance practice for managing the deployment of new features or updates through an automated delivery pipeline.
About these practice questions
One of 155 original ITIL4-CDS practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.