ITIL4-CDS Create, Deliver and Support Practice Question
A cross-functional team is using a Kanban board to manage their workflow. What does the 'Done' column represent in this context?
⚠ Common exam trap
Candidates often mistake the 'Done' column for the moment work is merely handed off to another team, forgetting it requires meeting the formal Definition of Done.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The final stage where work meets its 'Definition of Done'.
In a Kanban system, the 'Done' column represents the final stage of the workflow for a specific unit of work, indicating that it has met all 'Definition of Done' (DoD) criteria. This transparency allows the team to visualize the completion of value, measure cycle time, and celebrate progress. It is a critical component of visualizing the flow and ensuring that work is actually completed rather than just shifted from one stage to another.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The place where tasks go when they have been canceled.
Why it's wrong here
Canceled tasks should be moved to a 'Backlog' or 'Discarded' area, not to 'Done'. The 'Done' column is specifically for work that has met its objectives and been completed, as mixing completed tasks with canceled ones would corrupt the data and metrics related to team throughput.
- ✓
The final stage where work meets its 'Definition of Done'.
Why this is correct
The 'Done' column confirms that the work is finished according to the team's established criteria. This is essential for maintaining a clean and accurate view of the workflow, allowing the team to measure actual throughput and ensure that work is fully finished before considering it ready for release.
- ✗
A storage area for tasks that are waiting for future development.
Why it's wrong here
Tasks waiting for future development belong in the 'Backlog', not in the 'Done' column. Placing them in 'Done' would create false metrics, making it look like the team has finished more work than they have, which hides the true status of the current project pipeline.
- ✗
A list of tasks that have been assigned but not yet started.
Why it's wrong here
Tasks assigned but not started belong in a 'To Do' or 'Ready' column. The 'Done' column is for completed work. Mislabeling them as 'Done' would lead to inaccurate reporting and a failure to visualize the actual work that is currently in progress within the team.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.