ITIL4-CDS Create, Deliver and Support Practice Question
A company is migrating to a 'DevOps' culture. They are struggling with the transition because development and operations remain in silos. Which CDS practice would best help bridge this gap?
⚠ Common exam trap
When asked about bridging silos between teams, candidates incorrectly choose internal technical practices like Deployment Management instead of Relationship Management.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Relationship Management.
Collaboration is the cornerstone of DevOps and the CDS model. 'Relationship Management' is the specific practice designed to facilitate understanding, communication, and cooperation across organizational boundaries. By actively managing the relationship between development and operations teams, the organization can align their goals, foster a culture of shared responsibility, and break down the barriers that prevent efficient, end-to-end service delivery.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Supplier Management.
Why it's wrong here
Supplier Management focuses on managing third-party vendors and external partners. While it is important, it does not address the internal cultural or collaborative issues between internal development and operations teams. Using this practice to solve internal silos would be misapplying the scope of the function.
- ✓
Relationship Management.
Why this is correct
Relationship Management is essential for building the trust and communication needed between silos. It provides a structured approach to identifying common goals and resolving conflicts, ensuring that both teams work toward shared outcomes rather than isolated departmental objectives, which is critical for DevOps success.
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Infrastructure and Platform Management.
Why it's wrong here
This practice is concerned with the technical management of the infrastructure and platforms themselves. While important for delivery, it does not inherently solve the cultural and communication challenges of siloed teams. Technology alone cannot foster the collaboration required to bridge the gap between development and operations.
- ✗
Service Configuration Management.
Why it's wrong here
Service Configuration Management deals with accurate information about configuration items and their relationships. While it provides visibility, it is a technical data management practice, not a collaborative one. It does not directly improve the cultural working relationship between teams struggling with siloed communication.
About these practice questions
Courseiva writes every ITIL4-CDS question from scratch — 155 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.