SSE-Engineer Prisma Access Troubleshooting Practice Question
Which TWO logs should an administrator check in Panorama when troubleshooting a mobile user who reports that their connection keeps dropping after a short period of time? (Choose two)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Monitor > Logs > Traffic to check for session timeouts, TCP resets, or security policy drops.
GlobalProtect connection drops are investigated using GlobalProtect connection/system logs and Traffic logs showing session timeouts or resets.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Monitor > Logs > Traffic to check for session timeouts, TCP resets, or security policy drops.
Why this is correct
Traffic logs show whether sessions were closed normally, reset by peer, or dropped by policy.
- ✗
Monitor > Logs > Threat.
Why it's wrong here
Threat logs record malware and vulnerability alerts, not standard GP disconnection events.
- ✓
Monitor > Logs > GlobalProtect to view client connection events, gateway reconnects, and error messages.
Why this is correct
GlobalProtect logs record connection state changes, disconnections, and client errors.
- ✗
Panorama > Cloud Services > Audit Log.
Why it's wrong here
Audit logs track administrative configuration changes.
- ✗
Monitor > Logs > Data Filtering.
Why it's wrong here
Data filtering logs track sensitive data transfers.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SSE-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSE-Engineer exam.