SSE-Engineer Prisma Access Troubleshooting Practice Question
Which TWO actions should an administrator perform when troubleshooting User-ID mapping failures for mobile users in Prisma Access? (Choose two)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify that GlobalProtect is configured to report user mappings and check authentication log status.
Troubleshooting User-ID involves verifying GlobalProtect authentication mapping, User-ID agent/Panorama polling status, and IP-user mapping operational tables.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Verify that GlobalProtect is configured to report user mappings and check authentication log status.
Why this is correct
GlobalProtect gateways must report user logins to build accurate User-ID tables.
- ✗
Restart the physical firewall hardware in the branch office.
Why it's wrong here
Restarting physical branch hardware does not resolve Prisma Access cloud User-ID mapping issues.
- ✗
Change the WildFire signature update schedule.
Why it's wrong here
WildFire schedules control malware detection updates, not user identity resolution.
- ✗
Modify the QoS bandwidth allocation profile.
Why it's wrong here
QoS profiles manage traffic prioritization, not User-ID identity mapping.
- ✓
Use the CLI command 'show user ip-user-mapping all' to verify if active user-to-IP mappings are populated.
Why this is correct
This command shows whether Prisma Access has successfully mapped IP addresses to usernames.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SSE-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSE-Engineer exam.