SSE-Engineer Prisma Access Troubleshooting Practice Question
When troubleshooting a Prisma Access issue, an engineer needs to generate a Tech Support File (TSF) specifically for the Prisma Access cloud infrastructure. Where is this option located in Panorama?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Panorama > Cloud Services > Setup > Support.
TSFs for Prisma Access can be generated under Panorama > Cloud Services > Setup > Support.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Device > Support > Tech Support File.
Why it's wrong here
Device > Support is used for physical or virtual firewalls managed locally or via templates, not Prisma Access cloud components.
- ✓
Panorama > Cloud Services > Setup > Support.
Why this is correct
The Support section in Cloud Services allows administrators to generate and download tech support files for Prisma Access.
- ✗
Monitor > Logs > System.
Why it's wrong here
System logs do not contain the raw technical support state bundles.
- ✗
Policies > Security.
Why it's wrong here
Security policies contain firewall rules, not diagnostic files.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SSE-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSE-Engineer exam.