SSE-Engineer Prisma Access Services Practice Question
An administrator notices that certain mobile users connecting via Prisma Access are experiencing intermittent authentication timeouts when authenticating via SAML 2.0. Where should the administrator check to verify the Identity Provider (IdP) connectivity status and SAML assertion errors within Panorama?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Monitor -> Logs -> Authentication
Prisma Access status and operational logs related to user authentication and SAML can be monitored via Panorama operational commands and SaaS / User-ID status dashboards.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Monitor -> Traffic -> Session End
Why it's wrong here
Traffic logs show layer-4 session metrics, not SAML assertion payloads or IdP errors.
- ✗
Objects -> Authentication -> SAML Test
Why it's wrong here
There is no SAML Test object menu in Panorama.
- ✓
Monitor -> Logs -> Authentication
Why this is correct
The Authentication log in Panorama provides detailed records of user login attempts, SAML response parsing, and IdP communication status.
- ✗
Panorama -> Cloud Services -> Health -> Infrastructure
Why it's wrong here
Infrastructure health shows node status and bandwidth utilization, not individual user SAML token issues.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SSE-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSE-Engineer exam.