SSE-Engineer Prisma Access Administration And Operation Practice Question
A user is experiencing 'Gateway not found' errors. Which troubleshooting step is most effective for verifying if the GlobalProtect Gateway is reachable?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Performing an nslookup on the portal-provided gateway FQDN.
The 'nslookup' or 'ping' of the FQDN assigned to the gateway is the standard way to verify resolution and connectivity.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Performing an nslookup on the portal-provided gateway FQDN.
Why this is correct
Verifying DNS resolution of the gateway FQDN is the first step in connectivity troubleshooting.
- ✗
Verifying the IPSec tunnel status in Panorama.
Why it's wrong here
IPSec tunnels are for Remote Networks, not Mobile Users.
- ✗
Checking the User-ID Agent logs on-premises.
Why it's wrong here
User-ID logs won't help with gateway reachability.
- ✗
Restarting the Cloud Identity Engine service.
Why it's wrong here
This is not relevant to gateway connectivity.
About these practice questions
This SSE-Engineer question is part of Courseiva's 203-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SSE-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSE-Engineer exam.