SSE-Engineer Prisma Access Administration And Operation Practice Question
A Prisma Access mobile user reports that they cannot access internal resources, and the GlobalProtect app status shows 'Connected' but with an internal IP address assigned from the reserve pool. What is the most likely cause of routing failure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The internal subnets are not included in the GlobalProtect Agent Split Tunneling 'Include Access Route' list.
Split tunneling configurations or missing network includes in the GlobalProtect agent configuration prevent traffic from routing correctly to internal networks.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The internal subnets are not included in the GlobalProtect Agent Split Tunneling 'Include Access Route' list.
Why this is correct
If internal subnets are omitted from the include routes, the client will not tunnel traffic destined for those internal networks.
- ✗
The user's Active Directory password has expired in the Cloud Identity Engine.
Why it's wrong here
An expired password would prevent successful authentication and connection establishment entirely, rather than allowing connection without internal access.
- ✗
The WildFire file size limit was exceeded.
Why it's wrong here
WildFire limits affect file submissions, not basic network routing or connectivity.
- ✗
The HIP check failed due to an outdated operating system patch.
Why it's wrong here
HIP check failures typically disconnect the user or restrict access entirely based on enforcement profiles, rather than assigning an IP and allowing connection.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SSE-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSE-Engineer exam.