SecOps-Architect Operationalizing Security Metrics Practice Question
An architect is configuring automated metric collection in Cortex XSOAR using incident tags and custom fields to measure playbook automation efficiency. Which metric calculation accurately isolates the value added by automation versus manual analyst intervention?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Touchless Resolution Rate (percentage of incidents closed without manual tasks)
Touchless Resolution Rate measures the percentage of incidents resolved completely without human intervention, isolating automation efficiency.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Mean Time to Ingest
Why it's wrong here
Ingestion time measures connector performance, not playbook execution.
- ✓
Touchless Resolution Rate (percentage of incidents closed without manual tasks)
Why this is correct
Touchless resolution rate directly measures the effectiveness of automated playbooks versus human effort.
- ✗
Playbook Step Execution Count
Why it's wrong here
Execution count measures activity volume rather than successful automated outcomes.
- ✗
Total Incident Dwell Time
Why it's wrong here
Dwell time measures adversary presence duration, not automation performance.
Visual reference
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SecOps-Architect practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SecOps-Architect exam.