Cybersecurity-Practitioner Network Security Practice Question
An administrator deploys User-ID using Palo Alto Networks User-ID Agent on a Windows Server. Users report that after logging off their workstations, the firewall continues to attribute their web traffic to them for up to 45 minutes. How can the administrator reduce this timeout duration?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Modify the User-ID idle timeout and mapping aging timers in Device > User-ID > Edit settings.
User-ID aging timers control how long IP-to-user mappings remain active after receiving a logout event or idle timeout. These are configured under Device > User-ID > User-ID Agent or Server settings / Group Mapping Settings.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Change the Security policy session timeout value to 5 minutes.
Why it's wrong here
Session timeouts close firewall sessions, but do not delete User-ID IP-to-user cache mappings.
- ✗
Enable Captive Portal as a primary authentication fallback mechanism.
Why it's wrong here
Captive portal acts as an authentication trigger, not a mapping aging timer adjustment.
- ✗
Increase the GlobalProtect portal idle disconnect timer.
Why it's wrong here
GlobalProtect timers affect VPN client sessions, not general User-ID AD agent mappings.
- ✓
Modify the User-ID idle timeout and mapping aging timers in Device > User-ID > Edit settings.
Why this is correct
Adjusting aging timers ensures stale IP-to-user mappings are purged more quickly after logoff.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This Cybersecurity-Practitioner practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Cybersecurity-Practitioner exam.