Source NAT Requirement — Why Sessions Created but No Response
A security engineer is troubleshooting a connectivity issue where traffic from a specific internal host is allowed by security policy but fails to establish a connection to an external server. The firewall logs show the session was created, but no response packets are seen. What is the most likely cause?
Quick Answer
The correct answer points to source NAT because the symptom pattern here is a classic giveaway: the session is created, meaning the security policy allowed the traffic and the firewall forwarded the packet, but no reply ever comes back. That split between a successful forward path and a missing return path is a strong signal that the problem is with addressing rather than policy. Without source NAT, the firewall preserves the internal host's private IP as the source address when it sends the packet toward the external server. That server has no route back to a private address across the public internet, so the reply never finds its way back to the firewall, and nothing shows up in the logs because nothing arrives. This is different from a policy problem, where the session would show a deny or drop before ever being created, and different from a routing issue on the firewall itself, which would usually prevent the session from forming at all. The habit worth building here is to treat 'session created, but no response seen' as a routing or NAT symptom first: whenever traffic is allowed and forwarded but silence follows, check whether the source address is even reachable by the far end before you start second-guessing the security policy.
⚠ Common exam trap
Test-takers frequently assume a session being 'created' means the connection is fully established, but in Palo Alto Networks, a session is created as soon as the first packet matches a security rule, even if NAT is not configured, leading to the misconception that the issue must be a missing return traffic rule or a routing problem.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The source NAT is not configured.
When traffic from an internal host is allowed by security policy and the session is created but no response packets are seen, the most likely cause is that source NAT (also known as outbound NAT or PAT) is not configured. Without source NAT, the firewall forwards the packet with the internal private IP address as the source, and the external server sends responses back to that private address, which is not routable over the public internet. The firewall sees the session as created because it matched the security policy and forwarded the initial packet, but the return traffic never reaches the firewall, so no response packets are logged.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The destination NAT is configured incorrectly.
Why it's wrong here
Destination NAT would not affect outbound sessions; it changes the destination on inbound.
- ✗
The security policy is missing the return traffic rule.
Why it's wrong here
Security policy is stateful, so return traffic is allowed automatically if the outbound session is allowed.
- ✗
The firewall is in FIPS mode.
Why it's wrong here
FIPS mode affects encryption, not basic connectivity.
- ✓
The source NAT is not configured.
Why this is correct
Without source NAT, the packet's source IP remains private, and the server replies to that private IP, which may not return to the firewall.
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Same concept, more angles
1 more way this is tested on PCNSE
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A firewall is configured with a destination NAT rule to translate public IP 203.0.113.10 to internal server 10.0.0.5 on port 443. Internal users from 10.0.0.0/24 can access the server using its private IP, but cannot access using the public IP. What should be configured to allow internal users to reach the server using the public IP?
medium- ✓ A.Configure a source NAT rule that translates the internal source IP to the firewall's interface IP when the destination is the public IP.
- B.Create a policy-based forwarding (PBF) rule to send the traffic to the server.
- C.Add a security policy allowing traffic from internal zone to the public IP.
- D.Add a static route on the firewall for the public IP pointing to the internal server.
Why A: When internal users send traffic to the public IP (203.0.113.10), the firewall performs destination NAT, translating the destination to 10.0.0.5. However, the return traffic from the server is sent directly to the internal user's IP (since they are on the same subnet), bypassing the firewall and causing asymmetric routing. A source NAT rule (often called NAT hairpin or NAT reflection) translates the internal source IP to the firewall's interface IP, forcing return traffic to go through the firewall and maintain session state.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PCNSE practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PCNSE exam.