PCNSA Device Management and Services Practice Question

Drag and drop the steps to perform a factory reset on a Palo Alto Networks firewall into the correct order.

Drag steps to the numbered slots on the right, or tap a step then tap a slot.

Steps

Order

1Step 1

2Step 2

3Step 3

4Step 4

5Step 5

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Backup configuration, then access CLI, then issue factory-reset command, then confirm, then reboot.

Factory reset requires backup, CLI access, reset command, confirmation, and reboot.

Answer analysis

For each option: why learners choose it and why it is or isn't the right answer here.

✓
Backup configuration, then access CLI, then issue factory-reset command, then confirm, then reboot.
Why this is correct
This is the correct order because you must first backup your configuration to avoid loss, then access the CLI to issue the factory reset command, confirm the action, and the firewall will automatically reboot to apply the reset.
✗
Access CLI, then issue factory-reset command, then confirm, then reboot, then backup configuration.
Why it's wrong here
This is incorrect because backing up after the reset is pointless as the configuration has already been wiped. The backup must be performed before the reset.
✗
Backup configuration, then access CLI, then confirm, then issue factory-reset command, then reboot.
Why it's wrong here
This is incorrect because you cannot confirm the reset before issuing the command. The confirmation prompt appears only after the command is entered.
✗
Reboot, then access CLI, then backup configuration, then issue factory-reset command, then confirm.
Why it's wrong here
This is incorrect because rebooting first would interrupt the process; you need to be in the CLI to perform the reset, and backup must happen before the reset, not after.

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