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Prompt EngineeringeasyMultiple ChoiceObjective-mapped

1Z0-1127-25 Prompt Engineering Practice Question

A prompt engineering team is designing a system prompt for a chatbot that should adopt a professional and concise tone. Which prompt pattern is BEST suited for this requirement?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Role prompting in the system message: 'You are a professional customer support agent. Respond concisely and accurately.'

Role prompting explicitly sets the persona (e.g., 'You are an expert customer support agent') which guides tone and behavior. The system message is the ideal place for this.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Role prompting in the system message: 'You are a professional customer support agent. Respond concisely and accurately.'

    Why this is correct

    Role prompting in the system message establishes the persona and tone across all interactions.

  • Chain-of-thought prompting to ensure reasoning before answering

    Why it's wrong here

    Chain-of-thought focuses on reasoning steps, not tone or persona.

  • Zero-shot prompting with a direct instruction in the user message

    Why it's wrong here

    Zero-shot may not consistently enforce a persona without explicit role definition.

  • Few-shot prompting with examples of professional responses in the user message

    Why it's wrong here

    Examples can help but are less efficient than a clear role prompt in the system message.

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