SC-900 Practice Question: Describe the capabilities of Microsoft compliance solutions
Your organization uses Microsoft Purview Communication Compliance to detect potential policy violations in Microsoft Teams chats. Which action can the policy automatically take when a violation is detected?
⚠ Common exam trap
Many candidates assume Communication Compliance can enforce real-time controls like blocking or deleting messages, when in fact it is a detective and remediation tool that relies on notifications and human review rather than automated enforcement.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Notify the user and their manager via email
Microsoft Purview Communication Compliance is designed to detect and remediate policy violations, but it does not enforce access controls or modify message content directly. Instead, it can automatically notify the user and their manager via email as a configurable remediation action, allowing for human review and follow-up without disrupting communication flow.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Revoke the user's access to Microsoft Teams
Why it's wrong here
Microsoft Purview Communication Compliance is designed to detect, investigate, and facilitate remediation of policy violations, but it does not directly manage user access controls. Revoking a user's access to Microsoft Teams is an administrative action related to licensing or application permissions, which falls outside the scope of Communication Compliance's automated capabilities. Such an action would typically be a manual step taken by an administrator or IT security team *after* a compliance investigation has concluded and a decision has been made.
- ✗
Block the user from sending messages
Why it's wrong here
Communication Compliance focuses on identifying and reviewing potentially problematic communications rather than real-time prevention or blocking. While it can flag messages that violate policies, it does not possess the functionality to intercept and prevent messages from being sent. Blocking a user from sending messages would require separate administrative controls within Microsoft Teams or Exchange Online, and it is not an automated remediation action configurable within Communication Compliance policies.
- ✓
Notify the user and their manager via email
Why this is correct
Communication Compliance policies are highly configurable to include automated remediation actions, and sending email notifications is a primary and effective method. When a policy violation is detected, the system can be configured to automatically send a notification to the user who sent the message, their manager, or other designated stakeholders. This action serves as an educational tool, a deterrent, and a formal record of the violation, aligning with the goal of promoting compliant behavior.
- ✗
Automatically delete the violating message
Why it's wrong here
Communication Compliance is primarily a detection and review tool, not an automatic content deletion system. While it identifies messages that violate policies, it does not automatically delete them. Automatic deletion could lead to the loss of potentially critical evidence for legal, HR, or regulatory purposes, which contradicts the principles of compliance and eDiscovery. Any deletion of violating messages would typically be a manual action performed by an authorized reviewer or managed through separate data retention policies.
Go deeper
Related to this question
Learn chapter
Compliance Concepts
Key term
User
A user is any person, system, or device that interacts with an IT service, resource, or identity system, typically authenticated through credentials and authorized to perform specific actions.
Key term
Communication Compliance
Communication Compliance is the set of policies, tools, and practices used by organizations to monitor, capture, and review electronic communications in order to meet regulatory, legal, and internal governance requirements.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SC-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SC-900 exam.