Question 749 of 1,250
SC-900 Describe the capabilities of Microsoft Entra Practice Question
A company wants to allow its employees to reset forgotten passwords or unlock their accounts without contacting the help desk. The solution must verify the user's identity using a phone call or mobile app notification before allowing the action. Which Microsoft Entra ID feature should be enabled?
⚠ Common exam trap
Many exam-takers confuse SSPR with Conditional Access or ID Protection, as both involve authentication controls, but only SSPR directly provides the self-service password reset and account unlock functionality with phone call or app notification verification.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Self-Service Password Reset (SSPR)
B is correct because Self-Service Password Reset (SSPR) enables users to reset forgotten passwords or unlock accounts without help desk intervention. It supports identity verification via phone call or mobile app notification (Microsoft Authenticator), meeting the stated requirement exactly.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft Entra ID Protection
Why it's wrong here
Microsoft Entra ID Protection is a security module that identifies, reports, and automatically remediates identity-based risks within an organization. It focuses on detecting vulnerabilities like risky sign-ins, compromised credentials, or unusual user behavior, and can enforce policies like requiring MFA or password changes *due to risk*. However, it does not offer a direct self-service mechanism for users to initiate a password reset or account unlock themselves; rather, it reacts to detected risks and might *prompt* a password change as a remediation step.
When this WOULD be correct
A question asking which feature should be enabled to automatically block sign-ins from risky IP addresses or detect leaked credentials would make ID Protection the correct answer.
- ✓
Self-Service Password Reset (SSPR)
Why this is correct
Self-Service Password Reset (SSPR) is a core Microsoft Entra ID capability specifically designed to empower end-users to securely reset their forgotten passwords or unlock their own accounts without requiring IT helpdesk intervention. It leverages pre-registered authentication methods, such as mobile app notifications, phone calls, or security questions, to verify the user's identity before allowing the password change or account unlock. This significantly reduces helpdesk calls and improves user productivity by enabling immediate account recovery.
- ✗
Privileged Identity Management (PIM)
Why it's wrong here
Privileged Identity Management (PIM) is a feature within Microsoft Entra ID that focuses on managing, controlling, and monitoring access to *privileged* roles, such as Global Administrator or Exchange Administrator. Its primary function is to provide just-in-time and just-enough access for sensitive roles, requiring activation and often multi-factor authentication. PIM is about securing high-impact administrative access, not enabling general employees to reset their own standard user passwords or unlock their non-privileged accounts.
When this WOULD be correct
PIM would be correct if the question asked for a feature that enables just-in-time privileged access, manages role assignments, or provides approval workflows for elevated roles in Microsoft Entra ID.
- ✗
Conditional Access
Why it's wrong here
Conditional Access policies in Microsoft Entra ID are powerful tools used to enforce specific conditions under which users can access resources. These policies evaluate various signals, such as user location, device compliance, or sign-in risk, to determine whether access should be granted, blocked, or require additional authentication like multi-factor authentication. While Conditional Access can *require* a password change as part of a policy, it does not provide the underlying self-service functionality for users to *initiate* a forgotten password reset or account unlock themselves. It's an access control engine, not a self-service identity management feature.
When this WOULD be correct
A company wants to require multi-factor authentication (MFA) when users access sensitive applications from untrusted networks, using policies that evaluate conditions like location or device compliance before granting access.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The SC-900 exam frequently reuses these exact scenarios with slightly different constraints.
✓Self-Service Password Reset (SSPR)Correct answer▾
Why this is correct
Self-Service Password Reset (SSPR) is a core Microsoft Entra ID capability specifically designed to empower end-users to securely reset their forgotten passwords or unlock their own accounts without requiring IT helpdesk intervention. It leverages pre-registered authentication methods, such as mobile app notifications, phone calls, or security questions, to verify the user's identity before allowing the password change or account unlock. This significantly reduces helpdesk calls and improves user productivity by enabling immediate account recovery.
✗Microsoft Entra ID ProtectionWrong answer — click to see why▾
Why this is wrong here
Microsoft Entra ID Protection is designed to detect and respond to identity risks, not to enable users to reset their own passwords or unlock accounts via phone call or app notification.
★ When this WOULD be the correct answer
A question asking which feature should be enabled to automatically block sign-ins from risky IP addresses or detect leaked credentials would make ID Protection the correct answer.
Why candidates choose this
Candidates may confuse identity protection features (like risk detection) with the authentication methods used in SSPR, assuming 'protection' covers password reset capabilities.
✗Privileged Identity Management (PIM)Wrong answer — click to see why▾
Why this is wrong here
Privileged Identity Management (PIM) manages, controls, and monitors access to privileged roles in Microsoft Entra ID, but it does not provide self-service password reset or account unlock capabilities with phone call or mobile app verification.
★ When this WOULD be the correct answer
PIM would be correct if the question asked for a feature that enables just-in-time privileged access, manages role assignments, or provides approval workflows for elevated roles in Microsoft Entra ID.
Why candidates choose this
Candidates may confuse PIM with SSPR because both involve identity security and verification, but PIM focuses on privileged role management rather than end-user password reset.
✗Conditional AccessWrong answer — click to see why▾
Why this is wrong here
Conditional Access is a policy engine that enforces access controls based on signals like user location or device state, but it does not directly provide the self-service password reset or account unlock functionality with phone call or mobile app verification.
★ When this WOULD be the correct answer
A company wants to require multi-factor authentication (MFA) when users access sensitive applications from untrusted networks, using policies that evaluate conditions like location or device compliance before granting access.
Why candidates choose this
Candidates may confuse Conditional Access with the authentication methods used in SSPR, as both involve verifying identity via phone or app, but Conditional Access is about controlling access, not enabling self-service password reset.
Analysis generated from the official SC-900blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
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Last reviewed: Jun 11, 2026
This SC-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SC-900 exam.
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