- A
Microsoft Entra ID Protection
Why wrong: Identity Protection detects and responds to identity risks (e.g., compromised users, risky sign-ins) but does not provide a self-service password reset function.
- B
Self-Service Password Reset (SSPR)
SSPR enables users to reset passwords or unlock accounts after authenticating through approved methods like phone call or mobile app notifications.
- C
Privileged Identity Management (PIM)
Why wrong: PIM manages, controls, and monitors access to privileged roles in Microsoft Entra ID. It is not designed for general user password reset.
- D
Conditional Access
Why wrong: Conditional Access policies govern conditions under which access is granted (e.g., requiring MFA or compliant devices). It does not directly offer self-service password reset.
SC-900 Describe the capabilities of Microsoft Entra Practice Question
This SC-900 practice question tests your understanding of describe the capabilities of microsoft entra. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company wants to allow its employees to reset forgotten passwords or unlock their accounts without contacting the help desk. The solution must verify the user's identity using a phone call or mobile app notification before allowing the action. Which Microsoft Entra ID feature should be enabled?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Self-Service Password Reset (SSPR)
B is correct because Self-Service Password Reset (SSPR) enables users to reset forgotten passwords or unlock accounts without help desk intervention. It supports identity verification via phone call or mobile app notification (Microsoft Authenticator), meeting the stated requirement exactly.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft Entra ID Protection
Why it's wrong here
Identity Protection detects and responds to identity risks (e.g., compromised users, risky sign-ins) but does not provide a self-service password reset function.
- ✓
Self-Service Password Reset (SSPR)
Why this is correct
SSPR enables users to reset passwords or unlock accounts after authenticating through approved methods like phone call or mobile app notifications.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Privileged Identity Management (PIM)
Why it's wrong here
PIM manages, controls, and monitors access to privileged roles in Microsoft Entra ID. It is not designed for general user password reset.
- ✗
Conditional Access
Why it's wrong here
Conditional Access policies govern conditions under which access is granted (e.g., requiring MFA or compliant devices). It does not directly offer self-service password reset.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is confusing SSPR with Conditional Access or ID Protection, as both involve authentication controls, but only SSPR directly provides the self-service password reset and account unlock functionality with phone call or app notification verification.
Detailed technical explanation
How to think about this question
SSPR uses a registration process where users provide authentication methods (e.g., phone call, mobile app notification) stored in Entra ID. When a user initiates a reset, Entra ID validates the identity via the registered method before allowing the password change. Under the hood, SSPR leverages the same authentication strengths as Azure AD Multi-Factor Authentication, and can be combined with password writeback to synchronize changes to on-premises Active Directory.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this SC-900 question test?
Describe the capabilities of Microsoft Entra — This question tests Describe the capabilities of Microsoft Entra — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Self-Service Password Reset (SSPR) — B is correct because Self-Service Password Reset (SSPR) enables users to reset forgotten passwords or unlock accounts without help desk intervention. It supports identity verification via phone call or mobile app notification (Microsoft Authenticator), meeting the stated requirement exactly.
What should I do if I get this SC-900 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This SC-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SC-900 exam.
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