SC-900 Describe the capabilities of Microsoft Entra Practice Question
A company uses Microsoft Entra ID. The IT team wants to allow users to reset their own passwords without calling the help desk, but only after they verify their identity by using a code sent to their registered mobile phone. They also want to require users to register for this capability the next time they sign in. Which Microsoft Entra feature should they enable?
⚠ Common exam trap
Many candidates confuse Password Protection, which blocks weak passwords, with SSPR, which allows users to reset their own passwords after identity verification.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Self-service password reset (SSPR)
Self-service password reset (SSPR) in Microsoft Entra ID lets users reset their own passwords after verifying their identity with registered methods. You can require users to register for SSPR at next sign-in, and you can configure authentication methods such as mobile phone. This reduces help desk calls and matches the requirement for phone-based verification and registration enforcement.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft Entra Password Protection
Why it's wrong here
Password Protection prevents users from setting weak or banned passwords; it does not provide self-service reset or identity verification via a mobile phone code. It works in the background to block known weak passwords and custom banned lists. It cannot enable users to reset their own passwords or require registration for reset methods.
- ✗
Microsoft Entra Connect Sync
Why it's wrong here
Entra Connect Sync synchronizes identities between on-premises Active Directory and Microsoft Entra ID. It does not provide self-service password reset or phone-based verification. While it can synchronize password hashes, it does not enable end users to reset their own passwords or register authentication methods for that purpose.
- ✗
Microsoft Entra ID Protection
Why it's wrong here
ID Protection detects and remediates identity-based risks, such as leaked credentials or sign-ins from anonymous IP addresses. It does not provide self-service password reset or phone-based identity verification. It can trigger a password reset when a risk is detected, but it does not enable users to reset their own passwords on demand.
- ✓
Self-service password reset (SSPR)
Why this is correct
SSPR allows users to reset their own passwords after verifying their identity through one or more authentication methods, such as a code sent to a registered mobile phone. You can require users to register for SSPR at next sign-in, and you can restrict reset to only users who have the required methods. This directly matches the scenario.
Go deeper
Related to this question
Learn chapter
Terms of Use and Authentication Strengths
Key term
SSPR
Self-Service Password Reset — a system that allows users to reset their own passwords without contacting IT support.
Key term
Authentication
Authentication is the process of verifying that someone or something is who or what it claims to be before granting access to a system or resource.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This SC-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SC-900 exam.