SC-900 Describe the capabilities of Microsoft Entra Practice Question
A company uses Microsoft Entra ID. The IT help desk team needs to be able to reset passwords and manage user account properties, but only for users located in the United Kingdom. The organization has created a dynamic group that contains all UK users. Which Microsoft Entra feature should an administrator use to delegate these administrative permissions specifically to the help desk team, limited to the UK user scope?
⚠ Common exam trap
It's easy for candidates to confuse Privileged Identity Management (PIM) with scope delegation, assuming PIM can limit permissions to a subset of users, when in fact PIM only controls role activation timing and approval, not the scope of the role's authority.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Administrative Units
Administrative Units (AUs) in Microsoft Entra ID allow an administrator to delegate administrative permissions over a subset of users, groups, or devices, scoped to a specific organizational boundary. By creating an AU that contains the dynamic group of UK users, the administrator can assign the Helpdesk Administrator role scoped to that AU, granting the help desk team the ability to reset passwords and manage user account properties only for those UK users. This directly meets the requirement of delegating permissions limited to the UK user scope.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Administrative Units
Why this is correct
Administrative Units (AUs) are the correct solution because they enable the delegation of administrative roles with a defined scope, such as specific sets of users, groups, or devices. This allows the IT help desk to be assigned administrative roles, like User Administrator, but with their permissions restricted to only manage users who are members of the 'UK Users' administrative unit, preventing them from affecting users outside that scope.
- ✗
Conditional Access
Why it's wrong here
Conditional Access policies are designed to enforce specific conditions for user sign-in and access to applications or resources, such as requiring multi-factor authentication or coming from a trusted location. While critical for security, Conditional Access does not provide a mechanism to delegate administrative roles or scope management permissions to a subset of users within Microsoft Entra ID; it controls access, not administrative authority.
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Privileged Identity Management (PIM)
Why it's wrong here
Privileged Identity Management (PIM) is a tool for managing, controlling, and monitoring access to important resources by providing just-in-time and just-enough access to administrative roles. While PIM enhances security by limiting the time administrative roles are active, it does not inherently offer the capability to scope the *reach* of an administrative role to a specific subset of users, like only UK users; the activated role's permissions would typically apply tenant-wide.
- ✗
Access Packages
Why it's wrong here
Access Packages are a feature of Microsoft Entra Entitlement Management, used to automate the lifecycle of access requests and approvals for resources like groups, applications, and SharePoint sites. They are designed for end-users to request access to resources they need to perform their job, not for delegating administrative roles to manage Microsoft Entra ID objects or for scoping administrative permissions to specific user populations.
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Related to this question
Learn chapter
Microsoft Entra ID
Key term
Scope
In IT, scope defines the boundaries, goals, and deliverables of a project, assessment, or engagement, specifying what is included and what is excluded.
Key term
Role
A role is a named set of permissions that can be assigned to users or groups to control access to resources in an IT environment.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SC-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SC-900 exam.