MB-330 Implement and Manage Supply Chain Processes Practice Question
A company uses Microsoft Dynamics 365 Supply Chain Management with the Warehouse Management module. They are implementing a new process for handling returns. They need to configure the system so that when a return order is created, the system automatically creates put-away work for the returned items to a designated returns location. Which two configurations are required to achieve this? (Choose two.)
⚠ Common exam trap
The trap here is assuming that return order put-away requires a wave template or a special parameter, when it actually uses the same work template and location directive framework as other work order types.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set up a location directive for the work order type 'Return order' with an action to put away to the returns location.
To automatically create put-away work for return orders, you need a work template for the 'Return order' work order type that includes a put step, and a location directive for the same work order type that directs items to the returns location. These two configurations enable the system to generate and direct put-away work when a return order is processed.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable the 'Automatic return order processing' parameter in the warehouse management parameters.
Why it's wrong here
There is no 'Automatic return order processing' parameter in warehouse management parameters. Return order processing is controlled by work templates and location directives, similar to other work order types. Enabling a non-existent parameter is not a valid configuration. The system uses standard work creation logic based on the work order type and associated configurations.
- ✓
Set up a location directive for the work order type 'Return order' with an action to put away to the returns location.
Why this is correct
A location directive for the 'Return order' work order type is essential to determine where returned items are put away. The directive's query and action specify the returns location as the target. Without this, the system would not know where to direct the put-away work. This configuration ensures that returned items are moved to the designated returns location automatically when the return order is processed.
- ✓
Create a work template for the 'Return order' work order type that includes a put step.
Why this is correct
A work template for the 'Return order' work order type defines the steps for the put-away work, such as a put step. This template is necessary for the system to generate work when a return order is created. Without a work template, no work will be created, even if a location directive exists. The template ensures that the put-away process is structured correctly.
- ✗
Set up a wave template for returns that includes a put-away step.
Why it's wrong here
Wave templates are typically used for outbound processes, such as sales order picking. While waves can be used for inbound in some advanced scenarios, return order put-away work is not generated via wave templates. The standard method is through work templates and location directives for the 'Return order' work order type. Using a wave template would not automatically create put-away work for returns in the typical configuration.
- ✗
Configure a reservation hierarchy that includes the returns location as the first dimension.
Why it's wrong here
Reservation hierarchy is used to reserve inventory for outbound orders, not for put-away of returns. Including the returns location in the reservation hierarchy would not trigger put-away work creation. Put-away work is generated based on work templates and location directives. Therefore, this configuration is not required and would not achieve the desired outcome.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
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