MB-230 Extend Customer Service Practice Question
You are building a custom view for the agent dashboard. You need to ensure the view displays only cases assigned to the current user's team. Which filter criteria should you use?
⚠ Common exam trap
Candidates frequently select 'Owner = Current User' rather than checking team relationships, failing to realize the requirement is specifically for cases assigned to the user's team.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Owner (Team) = Current User's Teams
Utilizing the 'Current User's Teams' filter in the view designer ensures that the dashboard remains dynamic and personalized for each agent. This is crucial for collaborative environments where agents belong to multiple support teams. By filtering on the team relationship, you provide the agent with a targeted list of work items, reducing cognitive load and ensuring that relevant cases are always front and center for quick action.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Owner = Current User
Why it's wrong here
This filter only displays cases directly assigned to the individual agent. It excludes cases that are assigned to the agent's teams but not directly owned by the agent, which fails to meet the requirement of showing all cases relevant to the user's assigned support teams.
- ✓
Owner (Team) = Current User's Teams
Why this is correct
This filter correctly identifies the team relationship. By using the 'Current User's Teams' criteria, the system dynamically evaluates the agent's team memberships and filters the record list to show only cases assigned to those specific teams, providing a relevant and accurate view of team-based work.
- ✗
Created By = Current User
Why it's wrong here
This filter displays cases created by the agent, regardless of who is currently working on them or which team they belong to. It is entirely unrelated to the requirement of displaying cases assigned to the current user's support teams for workload management purposes.
- ✗
Modified By = Current User
Why it's wrong here
Filtering by 'Modified By' shows cases that the user recently touched. This does not represent the team's workload or assignment status, as cases can be modified by many users, making this filter ineffective for the goal of displaying team-assigned cases for the agent.
About these practice questions
This MB-230 question is part of Courseiva's 189-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MB-230 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-230 exam.