MB-230 Extend Customer Service Practice Question
You are building a custom Power Virtual Agents bot for Customer Service. You need to trigger a Power Automate flow that updates a case record based on user input. Which two actions must you perform to enable the bot to call the flow? (Choose two.)
⚠ Common exam trap
The trap here is assuming that the flow needs a special trigger or that it must be registered as a connector, when in fact it is simply called from the bot.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
In the bot, add a 'Call an action' node and select the flow.
To enable a Power Virtual Agents bot to call a Power Automate flow, you must add a 'Call an action' node in the bot topic and select the flow. Additionally, the flow must include a 'Respond to Power Virtual Agents' action to return data to the bot. These two steps are essential for the integration to work.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Add the Power Virtual Agents connector to the flow and configure the 'Send a message' action.
Why it's wrong here
The Power Virtual Agents connector is used in Power Automate to send messages to a bot, but this is not required for the bot to call the flow. In fact, the flow is called from the bot, not the other way around. Adding this connector would create a reverse communication path and is not part of the standard integration for triggering a flow from a bot topic.
- ✗
Register the flow as a custom connector in the Power Platform admin center.
Why it's wrong here
Custom connectors are used to connect to external APIs, not to call Power Automate flows from Power Virtual Agents. Flows are directly integrated into the bot via the 'Call an action' node, without needing to be wrapped in a custom connector. Registering a flow as a custom connector is unnecessary and would not enable the bot to call the flow.
- ✓
In the bot, add a 'Call an action' node and select the flow.
Why this is correct
In Power Virtual Agents, you can call a Power Automate flow from a topic by adding a 'Call an action' node. This node allows you to select a flow that has been made available to the bot. The flow must be created and then added to the bot's actions. This is the correct way to invoke a flow from the bot.
- ✓
Ensure the flow uses the 'Respond to Power Virtual Agents' action to return values to the bot.
Why this is correct
When a flow is called from Power Virtual Agents, it must return a response to the bot. The 'Respond to Power Virtual Agents' action is used to send values back to the bot. Without this action, the bot will not receive any output from the flow, and the conversation may not proceed as expected. This action is essential for the bot to use the flow's results.
- ✗
Create a flow with the 'When a Power Virtual Agents message is received' trigger.
Why it's wrong here
This trigger is not available. Power Virtual Agents flows are triggered from within the bot using the 'Call an action' node. The flow must have a manual trigger or be a cloud flow that is called from the bot. The 'When a Power Virtual Agents message is received' trigger does not exist; instead, you use the 'Power Virtual Agents' connector or call the flow from the bot's authoring canvas.
About these practice questions
One of 189 original MB-230 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MB-230 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-230 exam.