MB-230 Extend Customer Service Practice Question
You are a functional consultant for a company using Dynamics 365 Customer Service. The service team needs a custom control on the Case form that displays a list of similar resolved cases, allowing agents to quickly reference past resolutions. The control must be reusable across multiple entities and support configuration without writing code. Which type of Power Apps component framework (PCF) control should you create?
⚠ Common exam trap
It's easy for candidates to confuse the scope of field controls with dataset controls; field controls only affect a single column, not a list of records.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A dataset PCF control
A dataset PCF control is specifically designed to display and interact with tabular data, such as a list of records, within a model-driven form. It can be bound to a view or subgrid and configured through the form designer, making it reusable across entities without code. This aligns with the requirement to show similar resolved cases and be easily configurable.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
A canvas app embedded in the form
Why it's wrong here
A canvas app can be embedded in a model-driven form, but it does not provide a native list of records bound to the form's context. It would require additional configuration to pass the current case context and retrieve similar cases, and it is not as seamless as a dataset PCF control for displaying tabular data within the form.
- ✓
A dataset PCF control
Why this is correct
A dataset PCF control is designed to work with tabular data, such as a list of records, and can be bound to a view or a subgrid on a form. It supports configuration through the form designer without code, and can be reused across entities. This matches the requirement to display similar resolved cases and be reusable and configurable.
- ✗
A field PCF control
Why it's wrong here
A field PCF control is bound to a single column and is used to customize the rendering of individual fields, such as a slider or a star rating. It cannot display a list of records like similar cases. Therefore, it does not meet the requirement of showing multiple resolved cases in a list format.
- ✗
A web resource HTML control
Why it's wrong here
An HTML web resource can display custom content, but it is not a PCF control and requires manual coding and configuration. It is not inherently reusable across entities without additional scripting, and it does not provide the same level of integration with the form designer as a dataset PCF control. Thus, it is not the best fit.
Visual reference
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MB-230 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-230 exam.