AZ-802 Practice Question: Monitor and Troubleshoot Windows Server Environments
You have configured a Windows Server to forward events to a centralized collector. You notice that the collector is not receiving events from a specific source server. You verify that the 'Windows Event Collector' service is running on the collector and the 'Windows Remote Management' service is running on the source. What should you check next to troubleshoot the connectivity?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the WinRM listener status and configuration on both servers.
Event forwarding relies on WinRM for transport. If the services are running, the issue is often related to the WinRM listener configuration or the network path between the nodes. Verifying that the WinRM listener is active and listening on the correct port (default 5985/5986) is the logical next step to ensure the transport layer is capable of passing the subscription information between the source and the collector.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Verify the Event Log size configuration on the source server.
Why it's wrong here
Event log size settings only determine how many events are stored locally before being overwritten. They do not prevent the WinRM service from reading the events to forward them to the collector. Adjusting these settings will not resolve a communication failure between the collector and the source.
- ✓
Check the WinRM listener status and configuration on both servers.
Why this is correct
Event forwarding requires an active WinRM listener to transport event data. If the listener is not configured correctly or is restricted by a firewall, the collector will never receive the forwarded events. Validating this ensures the underlying transport protocol is ready to establish the connection for log transmission.
- ✗
Restart the Task Scheduler service on the source server.
Why it's wrong here
Task Scheduler is generally not involved in the real-time transmission of event logs via the Event Forwarding subscription model. While it manages scheduled tasks, restarting it will not address network-level communication issues or WinRM configuration errors that typically prevent events from reaching the collector server.
- ✗
Reinstall the Windows Event Collector feature.
Why it's wrong here
Reinstalling the feature is an overly invasive step that rarely resolves specific communication issues between a source and a collector. Troubleshooting should prioritize configuration checks and network connectivity validation, as these are far more common causes of failure in distributed event logging architectures than corrupted feature installations.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
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