AZ-802 Practice Question: Monitor and Troubleshoot Windows Server Environments
You are using Azure Automation Update Management to monitor and manage updates for a group of Windows Servers. Several servers are reporting a status of 'Not assessed' for several days. What is the most likely cause of this monitoring gap?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Log Analytics agent is not communicating with the workspace.
Azure Automation Update Management relies on the Log Analytics agent (or AMA) to report data back to the workspace. If a server is 'Not assessed,' it usually means the agent is unable to communicate, the workspace is missing data, or the required 'Update' solution has not been correctly deployed to the workspace.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The servers have not been restarted after the last update cycle.
Why it's wrong here
A pending restart would typically result in a status of 'Pending reboot' or 'Succeeded' with a notification, rather than 'Not assessed'. The 'Not assessed' status indicates that the assessment scan itself has not successfully completed or the results have not been uploaded to Azure for analysis.
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The Windows Update service is set to 'Manual' instead of 'Automatic'.
Why it's wrong here
The Update Management solution can trigger the Windows Update agent regardless of its startup type, as long as the service is not 'Disabled'. A 'Manual' setting does not prevent the Azure agent from initiating a scan and reporting the compliance status back to the Log Analytics workspace.
- ✓
The Log Analytics agent is not communicating with the workspace.
Why this is correct
For Update Management to function, the agent on the Windows Server must successfully heart-beat and upload metadata to the Log Analytics workspace. If communication is blocked by a firewall or the agent is stopped, the server will appear as 'Not assessed' because no scan data is available.
- ✗
The servers are running an unsupported version of Windows Server.
Why it's wrong here
If a server is running an unsupported version, it usually won't be able to enroll in the service at all. Since the servers are already listed in the dashboard but showing 'Not assessed,' it implies they were successfully enrolled but are currently failing to provide the required telemetry data.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
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