Question 769 of 981
AZ-900 Describe Azure management and governance Practice Question
Which Azure support option provides technical support through community forums and documentation only?
⚠ Common exam trap
Many candidates assume 'Basic' means minimal but still includes some engineer support, when in fact it provides zero technical support from Microsoft engineers, only community forums and documentation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Basic support
Basic support is the free tier included with every Azure subscription. It provides access only to community forums, documentation, and billing support, with no technical support from Microsoft engineers. This makes it the correct answer for support limited to community forums and documentation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Developer support
Why it's wrong here
Developer support is a paid Azure support plan designed for development and testing workloads. It includes business-hours email access to support engineers, but because it is a billable tier, it cannot be the correct answer to a question asking for the free support option. The free tier is Basic support, which lacks any direct engineer access, whereas Developer support provides limited paid technical assistance.
- ✓
Basic support
Why this is correct
Basic support is the free tier included with every Azure subscription. It provides access to documentation, whitepapers, community support forums, and the Azure Service Health dashboard for real-time status updates, but it does not include any direct, ticket-based assistance from Microsoft support engineers. Because the question asks for the free plan, Basic support is the correct answer.
- ✗
Business support
Why it's wrong here
Business support is a paid support plan for production workloads that includes 24/7 access to support engineers, faster response times, and proactive guidance. Unlike the free Basic tier, Business support charges a monthly fee based on compute and data services consumed. Since it is not free and includes engineer support, it is incorrect for this question.
- ✗
Enterprise support
Why it's wrong here
Enterprise support is the most comprehensive paid support plan, offering personalized guidance, architectural reviews, a dedicated technical account manager, and the fastest response times. It is designed for large organizations with critical business dependencies on Azure, and it carries a significant subscription fee. This directly contradicts the premise of a free support option, so it cannot be the correct answer.
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Last reviewed: Jun 11, 2026
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