Question 761 of 981
AZ-900 Describe Azure management and governance Practice Question
Which Azure support plan provides a dedicated Technical Account Manager and a 15-minute response time for critical business impact issues?
⚠ Common exam trap
Candidates often confuse the Enterprise On-Ramp plan's shared TAM and 30-minute critical response with the Enterprise plan's dedicated TAM and 15-minute response, or they mistakenly think the Business plan includes a TAM because it is a paid tier.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enterprise
The Enterprise support plan is the only Azure plan that includes a dedicated Technical Account Manager (TAM) and guarantees a 15-minute response time for critical business impact issues (severity A). This plan is designed for large-scale enterprise customers who require proactive guidance and rapid escalation handling.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Business
Why it's wrong here
Business Support provides a 1-hour initial response for Severity A issues, which is four times slower than Enterprise's 15-minute guarantee. Additionally, the Business tier does not include a dedicated Technical Account Manager (TAM), so it cannot satisfy the requirement for both rapid critical incident response and personalized, proactive guidance.
- ✗
Enterprise On-Ramp
Why it's wrong here
Enterprise On-Ramp offers a 30-minute Severity A response time and access to a shared pool of Technical Account Managers, but it does not provide a dedicated TAM. Because the question explicitly requires a dedicated TAM and a 15-minute response, this mid-tier option falls short on both counts and is therefore incorrect.
- ✓
Enterprise
Why this is correct
Enterprise Support is the only Azure support plan that guarantees a 15-minute initial response for Severity A incidents and assigns a dedicated Technical Account Manager (TAM) to the customer. This direct match to the stated requirements makes it the correct choice, as the dedicated TAM provides proactive architectural guidance and faster, more personalized support.
- ✗
Developer
Why it's wrong here
Developer Support is the most basic paid plan, offering only business-hours email support with no telephone or chat for critical issues, and it has no guaranteed response time that would meet a 15-minute SLA. It also lacks any form of Technical Account Manager, making it completely inadequate for a scenario requiring rapid, enterprise-grade critical incident handling.
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Last reviewed: Jun 11, 2026
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