AZ-400 Configure processes and communications Practice Question
You need to automatically create a work item in Azure Boards when a GitHub issue is opened. What is the most efficient way to achieve this?
⚠ Common exam trap
The trap is overengineering the solution—candidates may choose custom GitHub Actions or webhooks because they sound more 'technical' or flexible, but the exam rewards the simplest, most efficient native integration for the stated requirement.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Install the GitHub + Azure Boards integration
The GitHub + Azure Boards integration is a built-in, officially supported connector that automatically links GitHub repositories to Azure Boards and can create work items from GitHub issues with minimal configuration. It is the most efficient method because it requires no custom code, no webhook scripting, and no pipeline setup—just install the integration from the Azure DevOps Marketplace and authorize it.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Install the GitHub + Azure Boards integration
Why this is correct
The GitHub + Azure Boards integration is a native, two-way sync that automatically creates and links Azure Boards work items from GitHub commits, branches, and pull requests, and can be configured to create work items from GitHub issues. This is the official, supported method that requires no custom code and provides rich traceability between GitHub and Azure Boards.
- ✗
Create a GitHub Action that calls Azure DevOps REST API
Why it's wrong here
While you could write a custom GitHub Action that invokes the Azure DevOps REST API (e.g., POST to /wit/workitems) to create a work item, this requires you to manage authentication, error handling, and duplicate prevention yourself. It is more complex and error-prone than the native integration, which handles this automatically and provides richer linking and synchronization.
- ✗
Use Azure Pipelines with a GitHub trigger
Why it's wrong here
Azure Pipelines with a GitHub trigger is designed for CI/CD, not for work item creation. Although a pipeline could include a script to call the Azure DevOps REST API, that adds unnecessary complexity and requires custom logic, whereas the native Azure Boards integration automatically creates and links work items with no additional setup.
- ✗
Configure a webhook in GitHub to Azure DevOps
Why it's wrong here
Configuring a raw GitHub webhook to deliver events to Azure DevOps is possible but requires manually defining the webhook payload, endpoint, and authentication, and you still need an intermediary to translate that payload into a work item. This approach lacks the bidirectional synchronization, work item type mapping, and automatic linking provided by the official GitHub + Azure Boards integration, making it less reliable and more fragile.
Go deeper
Related to this question
Learn chapter
Implementing Work Item Management and Agile Planning
Key term
GitHub
GitHub is a cloud-based platform for storing, tracking, and collaborating on code using Git version control.
Key term
Azure DevOps
Azure DevOps is a Microsoft service that provides development tools for planning, building, testing, and deploying software applications using automated pipelines and collaboration features.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This AZ-400 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AZ-400 exam.