Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
You need to ensure that all users in the HelpdeskAdmins group can reset passwords for cloud-only users in Microsoft Entra ID but cannot modify group memberships or delete users. Which role should you assign?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Global Administrator
Global Administrator grants far more permissions than required and violates least privilege.
B
Distractor review
User Administrator
User Administrator can manage users and groups more broadly than needed.
C
Best answer
Helpdesk Administrator
Helpdesk Administrator is the least-privileged built-in role that supports password resets for appropriate users.
D
Distractor review
Security Administrator
Security Administrator focuses on security settings and monitoring rather than delegated password reset tasks.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
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Question 6
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FAQ
Questions learners often ask
What does this AZ-104 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Helpdesk Administrator — The Helpdesk Administrator role allows password resets for non-administrator users and certain limited administrative actions, but it does not provide broader user management rights such as modifying group memberships across the directory or deleting users. User Administrator is broader than required.
What should I do if I get this AZ-104 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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