- A
Assign the User Administrator role to Helpdesk for the Europe-Users administrative unit only.
This scopes the role to the administrative unit and limits administration to users in that unit.
- B
Create a Conditional Access policy that targets Helpdesk and Europe-Users.
Why wrong: Conditional Access controls sign-in conditions, not which directory objects a role can administer.
- C
Assign the Password Administrator role at the tenant scope and use Privileged Identity Management.
Why wrong: PIM can make activation just-in-time, but the tenant-scoped role is still broader than required.
- D
Create a custom RBAC role in the subscription and assign it to Helpdesk.
Why wrong: Azure RBAC roles manage Azure resources, not Microsoft Entra users within an administrative unit.
Quick Answer
The correct approach is to assign the User Administrator role to the Helpdesk group scoped specifically to the Europe-Users administrative unit. This works because Azure AD administrative units enable you to restrict the scope of a role assignment to a defined subset of users, groups, or devices, rather than applying it tenant-wide. Even though the Helpdesk group already holds the User Administrator role at the tenant level, that broad assignment would be overridden or supplemented by the more granular, scoped assignment—effectively limiting password reset permissions to only those users within the Europe-Users unit. On the AZ-104 exam, this scenario tests your understanding of how administrative units refine role-based access control, and a common trap is assuming you must remove the tenant-scoped role first. Instead, remember that scoped assignments can coexist with tenant-wide assignments, but the scoped permission takes precedence for the targeted unit. Memory tip: think of administrative units as “role fences”—they keep permissions inside a specific boundary, not the whole pasture.
AZ-104 Manage Azure Identities and Governance Practice Question
This AZ-104 practice question tests your understanding of manage azure identities and governance. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An administrator grants the Helpdesk group the User Administrator role at the tenant scope. The team should be able to reset passwords only for users in the Europe-Users administrative unit. What should the administrator do?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Assign the User Administrator role to Helpdesk for the Europe-Users administrative unit only.
Option A is correct because Azure AD administrative units allow scoping of role assignments to a subset of users, groups, or devices. By assigning the User Administrator role to the Helpdesk group scoped to the Europe-Users administrative unit, the team can reset passwords only for users within that unit, meeting the requirement without granting broader tenant-wide permissions.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Assign the User Administrator role to Helpdesk for the Europe-Users administrative unit only.
Why this is correct
This scopes the role to the administrative unit and limits administration to users in that unit.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Create a Conditional Access policy that targets Helpdesk and Europe-Users.
Why it's wrong here
Conditional Access controls sign-in conditions, not which directory objects a role can administer.
- ✗
Assign the Password Administrator role at the tenant scope and use Privileged Identity Management.
Why it's wrong here
PIM can make activation just-in-time, but the tenant-scoped role is still broader than required.
- ✗
Create a custom RBAC role in the subscription and assign it to Helpdesk.
Why it's wrong here
Azure RBAC roles manage Azure resources, not Microsoft Entra users within an administrative unit.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is confusing Azure AD administrative units (which scope directory roles) with Azure RBAC (which scopes resource management) or Conditional Access (which controls authentication policies), leading candidates to select options that address the wrong layer of access control.
Detailed technical explanation
How to think about this question
Administrative units in Azure AD enable granular delegation by restricting the scope of directory roles (like User Administrator) to a specific set of objects. When a role is assigned with an administrative unit scope, the user can only manage members of that unit—for example, resetting passwords only for users in Europe-Users. This is distinct from tenant-wide role assignments and is managed via the Azure AD portal, PowerShell (New-AzureADMSAdministrativeUnit), or Microsoft Graph API.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this AZ-104 question test?
Manage Azure Identities and Governance — This question tests Manage Azure Identities and Governance — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Assign the User Administrator role to Helpdesk for the Europe-Users administrative unit only. — Option A is correct because Azure AD administrative units allow scoping of role assignments to a subset of users, groups, or devices. By assigning the User Administrator role to the Helpdesk group scoped to the Europe-Users administrative unit, the team can reset passwords only for users within that unit, meeting the requirement without granting broader tenant-wide permissions.
What should I do if I get this AZ-104 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
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Last reviewed: Jun 11, 2026
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