AI-102 Plan and manage an Azure AI solution Practice Question
You are implementing a chatbot using Microsoft Copilot Studio that helps employees find company policies. The chatbot must: - Use generative answers based on a SharePoint Online site. - Only respond with information from approved policy documents. - Include citations in responses. - Be accessible from Microsoft Teams. - Require no custom code. What should you do?
⚠ Common exam trap
The trap here is that candidates may overcomplicate the solution by choosing Azure OpenAI or Azure Bot Service options, missing that Copilot Studio is the no-code, fully integrated tool designed specifically for this scenario with built-in SharePoint knowledge sources, citations, and Teams deployment.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
In Copilot Studio, create a new copilot. Add the SharePoint site as a knowledge source. Enable generative answers with citations. Publish to Teams.
Microsoft Copilot Studio natively supports adding a SharePoint Online site as a knowledge source, enabling generative answers that retrieve and cite only approved policy documents. It requires no custom code, automatically includes citations in responses, and can be published directly to Microsoft Teams, fulfilling all stated requirements.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use Power Automate to retrieve documents and feed them to Azure OpenAI. Build a custom connector for Teams.
Why it's wrong here
Overly complex; requires custom development.
- ✓
In Copilot Studio, create a new copilot. Add the SharePoint site as a knowledge source. Enable generative answers with citations. Publish to Teams.
Why this is correct
Simplest approach meeting all requirements.
- ✗
Build a bot using Azure Bot Service and QnA Maker. Train it with the policy documents. Deploy to Teams.
Why it's wrong here
QnA Maker is deprecated; requires more effort.
- ✗
Create a custom GPT in Azure OpenAI Studio. Upload the policy documents. Deploy via Azure API Management and expose to Teams.
Why it's wrong here
Requires custom code and integration; not minimal.
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