AI-102 Implement generative AI solutions Practice Question
You are developing a custom chatbot using Azure AI Bot Service and Language Understanding (CLU). The chatbot needs to escalate to a human agent when the user's sentiment is negative. Which component should you use to detect sentiment?
⚠ Common exam trap
Watch out — candidates often confuse Azure Cognitive Search (a search service) with AI Language services, or assume that QnA Maker includes sentiment analysis, when in fact only Azure AI Language provides dedicated sentiment detection.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Azure AI Language sentiment analysis
Azure AI Language sentiment analysis is the correct component because it provides pre-built sentiment detection capabilities that analyze text and return sentiment labels (positive, negative, neutral) and confidence scores. This directly meets the requirement to detect negative user sentiment in chatbot conversations, enabling escalation to a human agent when needed.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Azure AI Language sentiment analysis
Why this is correct
Sentiment analysis detects positive/negative sentiment.
- ✗
Azure Cognitive Search
Why it's wrong here
Cognitive Search is for information retrieval.
- ✗
Orchestration workflow
Why it's wrong here
Orchestration workflow routes between different skills.
- ✗
QnA Maker
Why it's wrong here
QnA Maker provides question-answering, not sentiment.
Go deeper
Related to this question
About these practice questions
Courseiva writes every AI-102 question from scratch — 945 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI-102 exam.