CCSP Cloud Concepts, Architecture, and Design Practice Question
An organization is evaluating a cloud service provider and reviewing their SLA. Which THREE metrics are most important for assessing the provider's reliability and accountability? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Frequency of performance reporting
Uptime guarantee, compensation for failures, and reporting frequency are key SLA metrics.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Number of data center employees
Why it's wrong here
Not directly tied to reliability.
- ✓
Frequency of performance reporting
Why this is correct
Allows customer to monitor compliance.
- ✓
Service credits or compensation for downtime
Why this is correct
Indicates accountability for failures.
- ✗
Provider's stock price
Why it's wrong here
Irrelevant to service reliability.
- ✓
Monthly uptime percentage guarantee
Why this is correct
Defines the promised availability.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CCSP practice question is part of Courseiva's free ISC2 certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CCSP exam.