- A
No, because service credits only apply after 30 minutes of downtime, so actual uptime is lower.
Why wrong: Service credits are a remedy, not a guarantee of uptime; the SLA still states 99.95% uptime.
- B
Yes, because the 10% credit effectively increases the uptime commitment.
Why wrong: Service credits do not change the uptime percentage; they compensate for breaches.
- C
No, because 99.95% uptime allows 5 hours of downtime per year.
Why wrong: Incorrect calculation; 99.95% allows 4.38 hours, not 5.
- D
Yes, because the SLA guarantees 99.95% uptime, which equals 4.38 hours of downtime per year.
Correct calculation: 0.05% of 8760 hours = 4.38 hours.
Question 812 of 1,000
CCSP Cloud Concepts, Architecture, and Design Practice Question
This CCSP practice question tests your understanding of cloud concepts, architecture, and design. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An organization is evaluating a cloud provider's SLA for a critical application. The provider offers a 99.95% uptime SLA with a 10% service credit for each 30-minute downtime period exceeding the threshold. The organization's business impact analysis requires a maximum downtime of 4.38 hours per year. Does the provider's SLA meet this requirement, and what is the annual allowed downtime based on the SLA?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Yes, because the SLA guarantees 99.95% uptime, which equals 4.38 hours of downtime per year.
99.95% uptime allows 0.05% downtime per year. 0.05% of 365 days * 24 hours = 0.05% * 8760 hours = 4.38 hours. Exactly meets the requirement. The service credit mechanism does not change the allowed downtime.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
No, because service credits only apply after 30 minutes of downtime, so actual uptime is lower.
Why it's wrong here
Service credits are a remedy, not a guarantee of uptime; the SLA still states 99.95% uptime.
- ✗
Yes, because the 10% credit effectively increases the uptime commitment.
Why it's wrong here
Service credits do not change the uptime percentage; they compensate for breaches.
- ✗
No, because 99.95% uptime allows 5 hours of downtime per year.
Why it's wrong here
Incorrect calculation; 99.95% allows 4.38 hours, not 5.
- ✓
Yes, because the SLA guarantees 99.95% uptime, which equals 4.38 hours of downtime per year.
Why this is correct
Correct calculation: 0.05% of 8760 hours = 4.38 hours.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A security analyst at a medium-sized enterprise encounters this scenario during an investigation or architecture review. The correct answer reflects best practice for the specific threat or control described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Security exam questions test whether you can match controls to threats in context — not just recall definitions.
What to study next
Got this wrong? Here's your next step.
Identify which CCSP exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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FAQ
Questions learners often ask
What does this CCSP question test?
Cloud Concepts, Architecture, and Design — This question tests Cloud Concepts, Architecture, and Design — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Yes, because the SLA guarantees 99.95% uptime, which equals 4.38 hours of downtime per year. — 99.95% uptime allows 0.05% downtime per year. 0.05% of 365 days * 24 hours = 0.05% * 8760 hours = 4.38 hours. Exactly meets the requirement. The service credit mechanism does not change the allowed downtime.
What should I do if I get this CCSP question wrong?
Identify which CCSP exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Last reviewed: Jul 4, 2026
This CCSP practice question is part of Courseiva's free ISC2 certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CCSP exam.
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