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CCSP Practice Question: A company receives an erasure request under GDPR

A company receives an erasure request under GDPR. The cloud provider can delete from active storage within 24 hours but requires 90 days to delete from archives. The company has a contractual obligation to ensure deletion within 30 days. What should the company do?

⚠ Common exam trap

ISC2 often tests the misconception that a cloud provider's default retention policy absolves the controller of contractual or regulatory deadlines, when in fact the controller must actively manage the processor's actions or employ alternative technical controls like key destruction to meet the timeline.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Request the provider to delete from archives within 30 days and verify.

The company has a contractual obligation to ensure deletion within 30 days, which overrides the provider's default 90-day archive retention policy. The company must formally request the provider to expedite the deletion from archives and verify compliance, as GDPR Article 17 requires the controller to ensure erasure without undue delay, and the provider as processor must assist. Relying on the provider's standard timeline without action would breach the contract and GDPR accountability requirements.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Delete the data from the application layer only and rely on provider for archives.

    Why it's wrong here

    Partial deletion does not satisfy the erasure request; the data subject expects complete deletion.

  • Accept the 90-day timeline and inform the data subject accordingly.

    Why it's wrong here

    This violates the contractual 30-day requirement and may breach GDPR.

  • Request the provider to delete from archives within 30 days and verify.

    Why this is correct

    This actively pursues compliance with both the contract and GDPR by expediting deletion.

  • Reject the request as impractical.

    Why it's wrong here

    Rejection violates GDPR's right to erasure unless an exception applies.

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Last reviewed: Jun 30, 2026

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