CCSP Cloud Concepts, Architecture, and Design Practice Question
A company is considering moving its customer relationship management (CRM) system to the cloud. The CRM is accessed through a web browser and the provider handles all maintenance, security, and infrastructure. Which cloud service model is being used?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
SaaS
In SaaS, the provider manages everything except user access and data.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
IaaS
Why it's wrong here
IaaS provides virtualized hardware; the customer manages OS and apps.
- ✗
FaaS
Why it's wrong here
FaaS is a subset of PaaS for function execution; not a primary service model.
- ✓
SaaS
Why this is correct
SaaS delivers fully managed software over the internet.
- ✗
PaaS
Why it's wrong here
PaaS provides a platform for app development; the customer manages apps and data.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CCSP practice question is part of Courseiva's free ISC2 certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CCSP exam.