CCSP Cloud Concepts, Architecture, and Design Practice Question
A cloud provider offers a service with an SLA of 99.9% availability. Which TWO of the following are likely consequences if the provider fails to meet this SLA?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The customer receives service credits
Typically, SLA violations result in service credits (refunds) and can trigger penalty clauses. Immediate termination is rare, and full refund is not standard. Legal action is possible but less direct.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The customer receives service credits
Why this is correct
Service credits are a common remedy for SLA breaches.
- ✗
The customer receives a full refund for the service
Why it's wrong here
Full refunds are not typical; credits are partial.
- ✓
The provider may incur penalty fees
Why this is correct
Penalty clauses may be included in SLAs.
- ✗
The contract is immediately terminated
Why it's wrong here
Termination is usually after repeated violations.
- ✗
The customer can take legal action
Why it's wrong here
Legal action is possible but not a direct consequence.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CCSP practice question is part of Courseiva's free ISC2 certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CCSP exam.