- A
Notifying affected customers
Customers whose data was breached must be informed.
- B
Revealing technical details of the attack to the public
Why wrong: Revealing technical details could worsen the situation.
- C
Complying with regulatory notification requirements
Laws like GDPR require notification within 72 hours.
- D
Informing the organization's executive management
Management needs to know for decision-making and liability.
- E
Deleting all logs to prevent evidence leakage
Why wrong: Logs must be preserved for forensic analysis.
Question 806 of 1,000
ISC2 CC Practice Question: Business Continuity, Disaster Recovery, and Incident Response
This CC practice question tests your understanding of business continuity, disaster recovery, and incident response. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A security team is developing an incident response plan. Which THREE of the following are essential components of crisis communications during a data breach? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Notifying affected customers
Crisis communications should include notifying affected customers, informing management, and complying with legal/regulatory notification requirements. Public relations is also involved, but the options focus on key stakeholders.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Notifying affected customers
Why this is correct
Customers whose data was breached must be informed.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Revealing technical details of the attack to the public
Why it's wrong here
Revealing technical details could worsen the situation.
- ✓
Complying with regulatory notification requirements
Why this is correct
Laws like GDPR require notification within 72 hours.
Related concept
Read the scenario before looking for a memorised answer.
- ✓
Informing the organization's executive management
Why this is correct
Management needs to know for decision-making and liability.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Deleting all logs to prevent evidence leakage
Why it's wrong here
Logs must be preserved for forensic analysis.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Trap categories for this question
Scenario analysis trap
Revealing technical details could worsen the situation.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A developer is choosing between AES-256 (symmetric) and RSA-2048 (asymmetric) for encrypting a large file that will be sent to a partner. Symmetric encryption is fast but requires key exchange; asymmetric is slower but solves the key distribution problem. A hybrid approach — encrypt the file with AES, encrypt the AES key with RSA — is standard. Questions like this test whether you understand when each approach applies.
What to study next
Got this wrong? Here's your next step.
Identify which CC exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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Business Continuity, Disaster Recovery, and Incident Response — study guide chapter
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FAQ
Questions learners often ask
What does this CC question test?
Business Continuity, Disaster Recovery, and Incident Response — This question tests Business Continuity, Disaster Recovery, and Incident Response — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Notifying affected customers — Crisis communications should include notifying affected customers, informing management, and complying with legal/regulatory notification requirements. Public relations is also involved, but the options focus on key stakeholders.
What should I do if I get this CC question wrong?
Identify which CC exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Last reviewed: Jul 4, 2026
This CC practice question is part of Courseiva's free ISC2 certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CC exam.
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