easyMultiple ChoiceObjective-mapped
ISC2 CC Practice Question: A help desk technician receives a report that a…
A help desk technician receives a report that a user cannot access a shared network drive. The technician checks the file server and sees that the disk is full. What is the most immediate action the technician should take?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Free up space by deleting unnecessary files or moving data
Freeing up space restores access. The other options are either not immediate or do not directly address the disk full issue.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Reboot the file server
Why it's wrong here
Rebooting may cause additional downtime and does not guarantee freeing up space.
- ✓
Free up space by deleting unnecessary files or moving data
Why this is correct
This directly addresses the root cause (disk full) and can quickly restore access.
- ✗
Run antivirus scan
Why it's wrong here
Antivirus scan may be necessary but not the immediate action to restore access.
- ✗
Increase disk quota
Why it's wrong here
Increasing quota does not free up space; it only allows more usage if space is available.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CC practice question is part of Courseiva's free ISC2 certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CC exam.