CRISC IT Risk Identification Practice Question
An organization is implementing a new cloud-based customer relationship management (CRM) system. Which of the following risk categories would BEST describe the risk of the CRM system failing to meet performance expectations?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Operational risk
Operational risk includes failures in internal processes, people, systems, or external events. Performance failure of a new system is an operational risk.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Compliance risk
Why it's wrong here
Compliance risk involves violations of laws or regulations.
- ✗
Strategic risk
Why it's wrong here
Strategic risk relates to high-level goals and business strategy, not system performance.
- ✓
Operational risk
Why this is correct
System performance failure is an operational risk.
- ✗
Reputational risk
Why it's wrong here
Reputational risk arises from negative public perception, but the primary category is operational.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CRISC practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CRISC exam.