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CRISC Practice Question: Deploy an AI-based customer service chatbot that…
A company plans to deploy an AI-based customer service chatbot that processes personal data. What risk should be identified as the highest priority?
⚠ Common exam trap
ISACA often tests the distinction between a root cause risk (data privacy) and its downstream consequence (regulatory compliance), leading candidates to mistakenly select regulatory compliance risk as the highest priority.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Data privacy risk
Processing personal data through an AI chatbot directly introduces data privacy risk as the highest priority because the system will collect, store, and potentially expose sensitive information (e.g., names, contact details, payment data). Under regulations like GDPR or CCPA, any breach or unauthorized access to this data can result in severe fines and reputational damage. While other risks exist, privacy risk is immediate and fundamental to the chatbot's operation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Data privacy risk
Why this is correct
Processing personal data introduces significant privacy risks under regulations like GDPR, requiring immediate identification.
- ✗
Vendor lock-in risk
Why it's wrong here
Vendor lock-in is a strategic risk but not as urgent as privacy for a new deployment.
- ✗
Model accuracy risk
Why it's wrong here
While important, accuracy risk is secondary to privacy concerns in this context.
- ✗
Regulatory compliance risk
Why it's wrong here
Compliance is a broad category; privacy is a specific and critical subset that should be addressed first.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CRISC practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CRISC exam.