easyMultiple SelectObjective-mapped
CISM Incident Management Practice Question
Which TWO of the following are PRIMARY goals of incident management according to industry best practices?
⚠ Common exam trap
Candidates often confuse 'documentation' or 'compliance' as primary goals, but ISACA CISM emphasizes that operational restoration and business disruption minimization are the top priorities, with documentation being a supporting process that must not delay recovery.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Restore normal operations as quickly as possible
The primary goal of incident management is to restore normal service operations as quickly as possible, minimizing the impact on business operations. This aligns with ITIL and NIST best practices, which prioritize rapid containment and recovery over other activities like documentation or investigation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Restore normal operations as quickly as possible
Why this is correct
Timely restoration is a primary objective.
- ✓
Minimize business disruption
Why this is correct
A key goal is to reduce impact on business operations.
- ✗
Document all steps for compliance
Why it's wrong here
Documentation is important but not a primary goal; it supports later analysis.
- ✗
Assign blame to the responsible party
Why it's wrong here
Focus is on resolution and prevention, not blame.
- ✗
Increase the security budget
Why it's wrong here
Budget decisions are separate from incident management goals.
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About these practice questions
One of 871 original CISM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISM practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISM exam.