CISM Incident Management Practice Question
During a P1 incident, the incident response team identifies that the root cause is a misconfigured firewall. According to best practices, which of the following should be the PRIMARY focus of the root cause analysis?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Determining why the firewall was misconfigured and why the change management process failed
Root cause analysis should identify not only the technical cause but also the process and management failures that allowed the misconfiguration to occur.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Patching the firewall immediately
Why it's wrong here
Patching addresses the symptom, not the root cause.
- ✗
Conducting a lessons learned meeting immediately
Why it's wrong here
Lessons learned should occur after root cause analysis.
- ✓
Determining why the firewall was misconfigured and why the change management process failed
Why this is correct
This addresses the underlying process and management failures.
- ✗
Restoring the firewall from backup
Why it's wrong here
Restoration is a recovery action, not root cause analysis.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISM practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISM exam.